At Nithrael, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the terms and conditions under which you may request a refund for products and services purchased from our website.
We recommend reading our refund policy carefully before making any purchase. By purchasing our products or services, you agree to be bound by the terms outlined in this policy. If you have any questions or concerns about this policy, please contact us at [email protected].
Our refund policy applies to all purchases made through our website, including but not limited to digital products, services, and subscriptions. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
To be eligible for a refund, you must provide proof of purchase and a valid reason for your request. Refund requests must be submitted within 30 days of the purchase date. After 30 days, we cannot offer a refund or exchange. The product or service must be unused and in the same condition that you received it.
Refunds will not be issued for any product that is damaged or missing parts for reasons not due to our error. Additionally, certain types of products and services are non-refundable, such as custom orders, downloadable software, and personalized items. Please check the product description for any specific refund eligibility conditions.
If your refund request meets the eligibility criteria, we will process your request and notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain amount of days, depending on your payment method and financial institution policies.
To request a refund, please contact our customer support team at [email protected] with your order details and reason for the refund. Once we receive your request, we will review it and notify you of the status of your refund within 7 business days.
If your refund is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be credited to your account may vary depending on your financial institution. Please allow up to 10 business days for the refund to appear on your statement.
If you have not received your refund within the specified time frame, please check with your bank or credit card company. There may be processing delays, and it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected] for further assistance.
In some cases, only partial refunds are granted. These cases may include items that are not in their original condition, damaged, or missing parts for reasons not due to our error. Partial refunds may also be granted for products returned more than 30 days after delivery.
If you are approved for a partial refund, the amount refunded will be based on the condition of the product and the duration since the purchase. We will notify you of the partial refund amount and the reasons for granting a partial refund instead of a full refund.
Partial refunds will be processed in the same manner as full refunds. The refunded amount will be credited to your original method of payment within a specified time frame. Please note that shipping costs are non-refundable, and you will be responsible for any shipping costs associated with returning the item to us.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [email protected] with your order details and a description of the defect or damage. We will provide instructions on how to return the item for an exchange.
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your exchange request. If approved, we will send you a replacement item at no additional cost. In some cases, we may issue a store credit or refund instead of a replacement.
Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we may offer you a similar product of equal or lesser value. If no suitable replacement is available, we will issue a refund or store credit at our discretion.
Several types of goods are exempt from being returned. Non-refundable items include perishable goods, custom or personalized items, downloadable software products, and certain health and personal care items. Please review the product description for specific refund eligibility information.
Gift cards and promotional items are also non-refundable. Any item that is returned more than 30 days after delivery or that is not in its original condition, is damaged, or missing parts for reasons not due to our error, may not be eligible for a refund.
If you have received a non-refundable item that is defective or damaged, please contact us at [email protected]. We will review your case and determine if an exception can be made. In some cases, we may offer an exchange or store credit instead of a refund.
To return your product, you should mail your product to the address provided by our customer support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for items lost or damaged during shipping.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at [email protected]. We will investigate the issue and assist you in resolving it. Please provide your order details and any relevant information to help us expedite the process.
We understand that delays can be frustrating, and we appreciate your patience. Rest assured, we will do everything possible to ensure that your refund is processed as quickly as possible.
Refunds for digital products are subject to different terms. Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. We do not offer refunds for digital products that have been downloaded, unless the product is defective or not as described.
If you experience any issues with a digital product, please contact us at [email protected]. Provide a detailed description of the issue, along with your order details. We will review your case and determine if a refund or exchange is warranted.
In cases where a digital product is defective or not as described, we may offer a replacement, store credit, or refund at our discretion. Please ensure that you review the product description and system requirements before making a purchase to avoid any issues.
If you have any questions about our refund policy, please contact us at [email protected]. Our customer support team is available to assist you with any inquiries or concerns you may have. We aim to respond to all inquiries within 48 hours.
We value your feedback and strive to provide the best possible service. If you have any suggestions for improving our refund policy, please let us know. Your input is important to us and helps us enhance our services.
Thank you for choosing Nithrael. We appreciate your business and are committed to ensuring your satisfaction with our products and services. If you are not satisfied with your purchase, please do not hesitate to contact us so that we can make it right.
